Kapashkutir — Saree

Address:	Surat Gujrat
Website:	Www.kosadesign.in

Hi!

This is further to my complaint about the sari I bought online from Kapashkutir who use your platform to sell their product.

They sent be a cheap nylon sari instead of what I had ordered and have not replied to my mails. My order number is # 2341. I am not able to reach them on their phone as they have debarred all incoming calls.

Their website url is https://thekosadesign.in/

Please take suitable action and ask them to refund the amount and arrange for pickup of their product.

Awaiting your reply and action

Thank you very much

Sukanya

Dr. Sukanya Srinivasan
[protected]

Sent from Yahoo Mail on Android

On Tue, 19 Oct 2021 at 18:00, Mary G
wrote:
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Hi Sukanya,

Your chat has been logged and can be referenced by the ticket number 26801376.

To add further comments, just reply to this email and you'll hear from us soon!

Mary G (Shopify)

Oct 19, 2021, 8:30 EDT

Full chat transcript below. All timestamps in UTC timezone.

12:09 Sukanya Srinivasan: I want to report a fraud by one of your sellers. Kapashkutir...I bought a sari from them. I received some other sari, a cheap nylon sari. When I wrote to them repeatedly there was no reply
Their phone number has blocked all incoming calls. Please take action against them.

12:09 System: An agent has joined the chat

12:09 Mary (Support Advisor): Hi there. Nice to meet you. My name is Mary from the Shopify Support Advisor team. I hope you are doing great! :)

12:09 Mary (Support Advisor): Hi Sukanya.

12:10 Mary (Support Advisor): I'm so sorry to hear about what has happened.

12:10 Sukanya Srinivasan: Please can you take this up

12:10 Mary (Support Advisor): May I ask for the website URL please?

12:10 Mary (Support Advisor): Yes, of course. I'll forward this to our higher department for them to investigate on this seller. \

12:12 Sukanya Srinivasan: https://thekosadesign.in/

12:13 Sukanya Srinivasan: Thank you

12:14 Mary (Support Advisor): You are very welcome, Sukanya. And again I'm so sorry for what happened. Rest assured that we will take actions into this matter.

12:17 Sukanya Srinivasan: .Thank you Mary

12:19 Mary (Support Advisor): You are welcome, Sukanya. Please take care and have a good one! :)

12:26 System: Chat ended