Karnataka One / Bangaloreone — Dissatisfactory service

I am new to bangalore and just wanted to update my mobile number in adhar card. when i reached bangalore one office the person said we will give tokens to only 45 people, come early and if you will be lucky you will get the token . if not then you will have to come another day and try. i have a small baby of 1 year old and it is not possible to come daily and stand in queue that to when there is no chance of getting token. i thought bangalore one was opened to help citizens but if someone has such situation what is they will do to help. do not know how they are helping people. i am staying in panathur and my email id is deepti.[protected]@gmail.com.