Karnataka One / Bangaloreone — Irresponsible staff

Address: Bhel and beml branch

Hi I visited Bangalore One office in BHEL Layout Branch. My request was to change Adhar card number . As soon as I entered the staff right there told me to come tomorrow. I have visited in working hours post lunch at 3:30 pm and I can see there were no much people. When asked what’s the reason she told the other staff is absent and she cannot login . This is what she told . It’s very bad to hear such thing on working hours . I can see there were no proper seating arrangements in the office aswell.
Then later I visited BEML layout Branch and there were seven seats for staff where Harley three were on seat and only one person was handling adhar and tegre were around 20/25 people . Again they told the same thing to come tomorrow . The other staff was compektedly free and was using whatspp . My question is why can’t some two /3 people take up when the work load is more .
The only reason I visited this office is I couldn’t update online and in this I am loosing respect fr such places . Everyone’s time is valuable and important .Kindly take the appropriate action towards it as other people will be saved.