| Address: | ISRO Layout Branch |
I had been to the Bangalore One office thrice today and spent close to 3 hours without being able to update the address for Aadhar card. First, they gave the application which had to be filled that took one hour. Second time when i visited i did wait for an hour and 45 mins but the queue was so long and there was no system in place for people to go in order and public going crazy when one person cuts the line with some reason. When i did visit the office for the 3rd time at 5:10 the person at the counter said they accept applications only till 5PM and confirmed that working hours for updating Aadhar address is from 9 AM TO 1:30 PM and only if there are more people turning up for the address is when they would accept the applications till 5 PM.
The person at the counter takes about 15-20 mins just to complete one application and the worst part is there is only one person to assist when close to 15-20 people are waiting at a time.
We are in 2021 and its saddening so see such service is offered even during this time. Please realize that not everyone can afford to waste time waiting in the queue for 2-3 hours just for a simple task to update the address/mobile number.
When the application is submitted online, more or less it gets declined due to some reason and even the online services are not user friendly.
Please ensure to provide seamless service and make sure there are enough staffs trained to manage the job at hand and make sure that people don't waste time. Everyone has a job to do and won't be able to spend time especially on weekdays. Was this information helpful? | 
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