Karnataka One / Bangaloreone — Traffic Violation Ticket Fine

I have paid 5 traffic violation ticket on Bangalore one online portal through net banking. Total amount paid was 1250 (250 each)
But only 4 are cleared. One traffic violation is still pending even after payment.
I have given the vehicle number and payment receipt number below.
And also attaching reciept image and pending ticket image. Please check and clear the pending traffic violation.

Vehicle number: KA04JR3831

Payment Receipt Number : IGAPCRDCW5