Karnataka State Road Transport Corporation [KSRTC] — Forcibly giving double tickets in one bus and arrogant behavior of conductor

Address:	381/2, Adhikari Enclave, Near Ridge Road BSNL office, Jabalpur-482001
Website:	Bengaluru RTC(BMTC) buses

I am Major G Balaji, a serving Army Officer presently posted at Jabalpur.
I had arrived Bengaluru on 26 Jun 2022 for some of my personal commitment. On 27 Jun 22, I boarded an RTC Bus in Bengaluru having bus No KA-57 F-3280 from Agara Fly over to Hebbal. I had taken the ticket of Rs 25/- bearing the ticket numbers 836710 & 778087 of Rs 20/- & Rs 5/- each. Knowing the fact that I do not know the kannada language and already taken the ticket, the conductor had intentionally asked me in kannada language to take ticket. I was telling him in hindi and english that I had taken the ticket but the conductor was shouting in kannada and forcing me to take the ticket. In the middle of his shouting, in hurry, I had searched for my ticket of Rs 25/- in my wallet and pockets but could not traced it. While I was searching for my ticket already taken, the conductor was shouting to take the ticket of Rs 20/-. Therefore, in order to avoid embarrassment in the bus, I had taken the ticket of Rs 20/- again. But after taking the ticket again, I had again searched the ticket with the peace of mind. I had got my ticket of Rs 25/- already taken in the side pocket of my wallet.
I had met the conductor in the bus with my old tickets, he again told me in kannada that in case any passenger boards in the bus, I will give back your Rs 20/- by giving your ticket to them. Thereafter many passengers boarded on the bus but the conductor had neither given them my ticket nor refunded my Rs 20/-. On asking him as to why you are not giving my ticket to the passengers boarding on the bus, he was arrogantly giving me some lame excuses in kannada language, which I could not understand and sat quite hoping that he may give me back my Rs 20/- but has not refunded that. On asking him he was arrogantly behaving. Finally, whie getting down from the bus, the conductor was speaking to me in hindi and was mentioning that I know every language. This is indeed a shameful act and uncalled for for the Bengaluru RTC organization that such conductors are employed who are misbehaving with the passengers like this. Re 20/- is not a matter here but the mental agony and embarrassment which I had gone through due to his such behaviour.
I request you to please take action against the conductor and ask him to refund my amount alongwith the compensation for embarrassing, humiliating and giving mental stress to me while I was performing journey in his bus. In case prompt and appropriate action not taken against the above conductor, such personnel will be more emboldened and misbehave with other passengers also. In case of non redressal of my complaint and non initiation of any action against the conductor, I will perforce approach consumer court for legal recourse and may raise the level of my complaint for the needful. I have both the bus tickets and photograph of the bus conductor and bus as well as evidence for producing it to before any of the authorities. My mobile number is [protected]