KDMT — Irregular bus timing and harsh behaviour of the KDMT employee

We are waiting on Kalyan station for more than 45 min inspite of the proper timings when we ask officials for the timing and the reason for the delay there are ignoring and even giving harsh replies they should tell the r ason for delay and the expected time we are waiting for kalyan-mohone bus and the officials at Kalyan stations are not liable to be in this service if they don't know how to serve the common peoles.please take strict action and provide some knowledge to the officials for behaving with people