Keeway — Pathetic Customer Service

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shashank324

from Delhi, Delhi

Apr 5, 2023

Address: Uttam Nagar, Delhi

Website: keeway-india.com

I had ordered a bike from T-1 Riders (Keeway showroom, Delhi), and delivery was scheduled to occur close to Forum Mall. I arrived at the place on time, but to my astonishment, there was no sign of the rental firm. I tried phoning customer service [protected] for about two hours, but no one answered. Eventually I got to a showroom located at a different location, but when I got there, everyone had already departed for the day. After some time, a customer service representative eventually answered the phone and began making excuses for his inability to contact me. The biggest surprise came when he informed me that the delivery site close to Forum Mall was no longer active. The company has very bad management and customer care services as well. Do not ever contact this company ever in future.

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SGargi

from VARANASI, Uttar Pradesh

Apr 13, 2023

I wanted to buy a bike for a long time and was suggested the name of Keeway company bikes. I thought of giving it a try and went to their showroom in Raja Garden Delhi. Although even after not being much satisfied by the service of their representative named Maninder, I selected a model and booked it, paying the required amount 75000. To my utter displeasure, the bike didn’t arrive on the given date. Still, I waited for almost two months, and when I finally asked for my money refund, they gave some silly reasons. And from then on, I was never able to contact them properly. The Keeway company has highly disappointed me.

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