Kejora Masyhur Sdn Bhd — delayed and became free seating

We bought tickets from kl tbs to sungai petani. We found out later that the bus would actually stop at ipoh and butterworth before arriving in sp.
The bus was delayed for about 1h15m. When we boarded we found people sitting on our allocated seats. Then the bus driver just came and ask to sit at any empty seat. So what's the point of choosing our seats then?
First time using this company and definitely gonna be the last time..
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