Kenneth Cole — watch is not running perfectly

sandeepmodi

from Hyderabad, Telangana

Nov 6, 2019

Address: B-323 Amrit Palace, Nipaniya, Behind Delhi Public School, Indore, Madhya Pradesh, 452007

I bought Kenneth Cole watch from Titan showroom.
After few day I realize watch running slow. I given it to service center, they told me we replaced its machine.
But still watch running slow and in every 4-5 days it is behind time approx. 30-40 minutes.
They are saying this issue is fixed, but still I am facing same problem. Every time I can't rally on this watch.
It is totally waste of money on this product. Currently it is in warranty, but after warranty finishes, they will not entertain anymore.
Please look in this case.

Thank You

+2 photos

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Comments

Titan Company Customer Care

from Pune, Maharashtra

Nov 7, 2019

Dear Sandeep,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

sandeepmodi's [Complaint's author] reply, Nov 8, 2019

Thanks Steve for your reply. I really appreciate it.
You can call or email me on below details.

+918690653219
[email protected]

sandeepmodi

from Hyderabad, Telangana

Nov 7, 2019

Thanks Steve for your reply. I really appreciate it.
You can call or email me on below details.

[protected]
sandeep.[protected]@gmail.com