Kent RO Complaints & Reviews

I have launched the complaint in the warranty we feel that water taste is not good and purifier was not working properly but they said it is good as our neighbours are also said at that time water taste is not good but they denied and they said it is working properly and after 2 days it stops working and again he visit to check the machine and said that filter needs to be changed and they charged me for the same and took the service charge and filer charge 1300 rs.

"warranty me prduct tha to bola ki sahi hai taste and 2 din baad bolte hai ki filter kharab hai change krna hai qki warranty khatam ho gyi thi"

This is the way that they are following to cheat the customer.

Please check this case and help us to find the resolution.

Regards
Shrikant
[protected]

I purchased amc contract from kent.
In last 3 months every time something is not working in ro.
Membrane replaced, filter replaced. (Amount paid).
I full amount of membrane is paid then why this issue was not recalled at that time.

Now new thing that membrane post carbon filter issue.

When your representative comes for visit, he completes his service and after 15-20 days a new problem comes.

If i am paying 2000 for amc and 5000 extra for all other products in an year that whats the point purchasing your product.

Dear sir/madam
I had purchased kent ro from authorised retailer (Online shoping site flipkart)
I got order on 29 th sept. From that day i called to customer care regarding for installation purpose but till date i cant get any satisfactory answer from the authorised distributor or frm online shopping site. So i want to request you resolve the problem that was faced from last 12 days.

I have registered a complain for service of kent water purifier vide complain no[protected]. Till date no action has been taken by the company/service center to put the machine in working condition. When i contacted the service technician/customer care center of the company they informed me that your service complain has been cancelled. I do not understand how the service request has been cancelled without attending it. Please look into it.

I bought kent ro for 19k. That time i didn’t realized the service cost will be this huge. Annualy they charging cost around 5k + 300 visiting charge. This is unethical because my car costs service below 3k every year. So 5k service coast for a product of 19k is not acceptable. For a bottle of 20ltr biselry on only cost 70rs. So if we compare that is more feasable. I want justice. I can see lot of compliant with same subject. I assume authorities will take action immediately.

I am mr. Bijan sen husband of mrs jhumur sen kar purchase a kent ro pearl purifier set kr[protected], invoice no — g1824/1718/04603, order no-g1822/1718/04416, date — 05/10/2017 from great eastern trading co. I complain against installation one of tacnician name bijay ph no-[protected]threatning without iron gurd he do not install my purifier. He pressarize me to sell his iron gurd. Also threatning me from [protected]. Take immediate action otherwise i complain consumer forum. Bijan sen, [protected].

I purchased kent ro on mar, 2017 & installed on 28-mar-2017. I logged complaint on 12-sep-17 that filtered water is not good & has bubbles & greasy layer. The technician visited but didnt not resolve the issue & closed the complaint without asking us. On 13-sep, i again logged complaint for same problem. The technician visited & didnt resolve the issue. He mentioned that he would come next day. I kept waiting for him and called kent ro again on 23-sep-17. They told me that my ticket is open and technician will visit. No technician visited and they closed the complaint on 24-sep-17. On 3-oct-17, i again raised complaint for same problem. The technician visited and changed water filter. He also introduced a new issue that the filter started vibrating & making noise while filtering water. I asked him to resolve it but he didn’t agree that it is an issue. I asked him that i want to talk to his manager & he connected me to branch manager, islampur branch, gurgaon – 122101. I taked to branch manager. He was not ready to listen my issue & insisted that his technician didn’t introduce the issue and i will have to pay charges of water filter as the warranty got expired on 28-sep-2017. I told him that the filter got changed for the issue which i raised on 12-sep & that time filter was under warranty but he didn’t agree to me. I told him that this is not acceptable & i want to escalate this & he started talking very rudely. This kind of customer service is not expected from reputed company like kent.

Hi

With reference to ticket id #dl/0209001, we had purchased 10 kent air purifiers.

We are facing a major problem which these devices and would appreciate if you could help us in rectifying the issue.

We are located in an industrial area and have frequent power failures. The purchased air purifies start with the ionizer function turned “on” by default which is a major problem for us.

Every morning we turn this “off” but we cannot keep on doing this activity multiple times during the day especially when the power cut frequency is so high.

A lot of people have asthma and the same gets aggravated incase this has been turned on.

We have raised this issue multiple times but have not received any resolution. The service engineers have also visited but unfortunately could not resolve the issue.

We have been raising this issue with the customer support promptly after making the purchase.

We request you to either change theses systems with a model in which this ionizer function is optional instead of turning on every time by default or kindly help us with a refund.

Would appreciate a prompt response and resolution as we are facing a lot of health issues due to this default feature.

Thanks®ards
Shobhit

I have lodged a complaint through kent ivrs on 02.10.2016 that my kent ro is not working. So far the technician has not visited and rectified it. The job was assigned to a technician on 2nd day but he never turned up. I called him (Five times), he did not receive my calls. The second technician called me on 3rd day but he said my area does not come under his purview. The third person called me on 4th day, after explaining my location at least five times he disconnected the phone calls. I also had called aquaworld, jayanagar to send their technician. I have been calling them since 02.10.2017 and every time i am told that their technician will visit soon. This is extremely irritating.

I recently purchased a kent ro water purifier through amazon and it has been a week since the installation has been done. They registered my service request and assigned a technician to get the job done. The technician never picks up the call or his phone is switched off. Yesterday after calling him multiple times, he picked up the call and told me that it is not his responsibility and the customer care has given his number by mistake. I called the kent customer care and every time i call them it is considered as a new request and takes 24 - 48 hours to resolve. We have paid so much for the water purifier and we are continuing to buy bottles every day. They are unprofessional and are trying to cheat their customers. Everyday they promise that someone would install the system and i go back home early from work to find that it is all a lie.

My request no was [protected]

I was charged 3oo rupees just for fitting one pipe to the tap, which my plumber would have fixed with free of cost. For which i raised a request with kent and waited for 2 days. As a part of re installation, tds was not checked. For that need to pay 350 rupees extra in the name of service.

Spare part (Metal hardware fitting out side kent) was charged 2 to 3 times more than the market price.

Very bad service from kent.

Regards
Ashok

Dear team,
My name is karan kumar ram mob: [protected]. I am very dis-pointed with your service, during first time installation kent ro service man have done wrong connection of water line and we had face problem about water outlet then i call another service man he done right connection and we start drinking water continue from installation to till date.
After one year i have got knowledge about water tds normal limit so checked kent water with water tds meter and found 8-10ppm and this is not normal value.
Who is responsible for this mistake because we are using continue low tds value water and its effecting my family health.
I want please provide me non-chargeable service man for setting correct tds value.

Yeah in my ro kent system there is no water flow neither inlet not outlet. But machine continkusly running only problem is that there is no water flow.

I am fed up with the kent ro services and quality of the parts and products their offerings... I have invested almost 2-3x money of the product cost in just 2 years time... Also every 2 months i need to spend approx 3-4k for part replacements. Had escalated this issue with their official channel but no relief. Would not advise anyone to go for this brand.

Hi, my kent ro started to alarm on 28th sept 2017 and i've called the sticker pasted my kent maxx product with the service provider name hima inc with two numbers of which one was not working and other number [protected], a person responded assuring me that he would come by evening. I requested him keeping in mind the dasara holidays. But he didnt turn up and i managed till today (3-oct-2017) and called the same number [protected]. Today (3-oct-2017) he conveniently advices me to call [protected]. Now when i called this number [protected], he says there was no request raised and he can try to send by tomorrow only. When you cant have a person responsibly to take care of customer calls then why do you paste those stickers on the product and misguide the customers. This is not the first time, whenever i've some service issues, reaching out to kent service is a mess.

Dear sir,
Regarding the above subject, i would like to inform you that i had purchased kent ro, last year, on 29.06.2016 thru' your service representative mr. Mohapatro. i attach herewith a snapshot of the receipt.
The next day the service engineer installed the machine, but i was unaware of the service contract that i was entitled to a free service for a year. this year on the 20/01/2017 the engineer serviced the kent ro after a gap of 6 months. i attach herewith a snapshot of the service card. i thought the service engineer (Mr. Bholanath) would function twice, after three months, until the end of the contract period, i. E., on 30.06.2017. he appeared on 01.07.2017, after the duration of the contract, asking us to renew. when i informed him that you did not service our kent ro for a long time, he replied that i do not have to place a call and that he will make his arrangements.
I sincerely regret this system where we have to place a call for service. earlier, i had a eureka forbes where we would not place a call; the engineer would come for the service. i also had an electric chimney where the office madam would call before the service for our presence at the residence. are your service staff always bustling in their busy schedule?
Your staff did not service kent ro for around eight months which is terrible for us to consume stagnant water. after two free services, i shall renew our contract once again. Kindly look into this matter, and i apologize for the inconvenience caused to you.

Hi kent service center,

I have purchased kent grand + approx 7 months before and in last week see the water flow got very slow in and out from machine.

I lodge a complaint and from kent got one engineer visit to my place in dombivli. He was drunk and smelling and he opened the complete machine and cleaned all filters saying either it is gone damaged due to tanker water supply or need to check further.

He said kent company intentionally don't provide external filter so as to get the inside filter damaged soon and customer have to bear it purchasing new even in warranty period.

This was shocking to hear. I feel bad that i trusted kent. Will suggest all don't go for this ro.

Please forward this message to higher officials asap before i lodge a police complain for the engineer drunken visit as well.

This is my request number - [protected]

Also, i have mailed the complaint to [protected]@kent.co.in

Thanks, yogesh

Kent RO fall down and broken by mistake of installation team service. I was said them that fitting is not well but team say no problem No any case fall down till dt. Please help of customer

I have register a compliant on friday. And balakrishna with mobile number [protected] was assigned. But this guy is not coming to my home, not pick my call and he didn't call me till now. Its already 72 hours completed.

When i called to customer care, they are telling they are going to assign some other guy to fix this problem and that to i have to wait for next 24 hours. What is this? Who is responsible for this?

Please escalate it to next lever and fix my issue at the earliest.

I had purchased kent ace 7 ltrs in feb this year (2017).
In the month of march 2017 the tank of the filter was not filling, lodged a complaint and got the filter cleaned.
Same issue popped up on 23rd sep 2017, the tank was not filling. The service engineer says that the filter is to be replaced and he is charging rs. 1000 for the filter while the device is under 1 year warranty.
Why should the customer pay during warranty...

And how does the filter become faulty in just 6-8 months???
Request id. [protected]