Kerala Private Bus — arrogant to passengers

Address: 682006

I used to travel in bus running from ernakulam-thammanam route. The named "national" was the bus i used to travel somwtimes and the conducted is behaving very arrogent way. One day when i used to enter into the bus, he disagreed me to enter into the bus as they wanna go hurry. He told me that please pick up another bus. Then what is the use of bus??