Kerala Water Authority — e-payment of bills

Consumer no. Cpw/4095/d

I wished to pay my bills online and for the purpose got myself registered on your website. But i had to abort the payment which i intended to make 3 weeks in advance of the due date as the amount to be paid online was shown rs.11.80 in excess, being surcharge and gst.
Goi, on the one side says for all payments upto rs. 2000, mdr will be borne by govt. To promote digital transactions. Kseb collects only the exact bill amount online. But kwa wants its consumers to pay through their noses if they opt for e-payments. No wonder, consumers opting for e-payments in your case are few. Kwa doesn't deserve to collect bills hassle free and in time, i believe.
I wrote to you only as a responsible citizen knowing fully well that it is foolhardy to expect a positive response. But then someone ought to tell you as to how your customers feel!