Kerala Water Authority — Irresponsible billing

Address: Ernakulam, Kerala, 682017

Water Authority Bill No.23891591 dt 10/02/2017 route 2731- 708 consumer No E36/336D Domestic Meter A 3218.

I am charged a bill for Rs.3996/- all on a sudden towards my water bill this month. Meter readings were taken regularly and bills were generated and handed over to me all these years and the same were paid without default.

I do not know, how all on a sudden a huge bill got generated. Every time your person goes to the water meter takes the reading and generate the bill.

This time also my usage is reckoned as 36KL and charges Rs.216/-. If a consumer pays water charges regularly based on bills generated from the readings taken by your own officials, as done in my case, where is the scope for an un anticipated additional charges of Rs.3780/-, as charged by you in the bill.

I hereby express my protest for this irresponsible billing and request you to reverse the same. However payment is made under duress to avoid disconnection of water supply as scheduled in your bill.

Kindly let me know what action is being contemplated against personnel responsible for this consumer harassment.

I am attaching copy of the bill for your ready reference