Kerala Water Authority — Massive Water bill received due to Calculation mistake

Address: Ernakulam, Kerala

Water bill for domestic use received by BPL (Below Poverty Line) family as Rs. 11455/- ...!! The family who had been recieving bill below Rs. 60 was striked by this enormous bill in Nov 2014. Officials came for inspection and didnt find any problem with either the meter or plumbing work (no plumbing through concrete or inside the house). On the threat that connection would be disconnected, the poor lady who is living with her mother and two kids ran to make money and deposited Rs. 1500 each twice ( total Rs. 3000). She was also made to give an application for attending Adalath this month in which she could get a discount. And the most disgusting part is that all these are done due to usage of 207 KL used and the readings are as follows 17th May 2014- 203 17th July 2014- 214 18th Nov 2014- 231 How on earth does the differences of these become 207 ????!!! ( 214-203 = 11 & 231-214 = 17 ) Earlier she was denied BPL Water subsidy as she was not the ration card owner but only a member- Ration card is in her Mother's name in which her name also exist. Poor family seeking justice and almost all doors knocked for help. Sunitha Consumer No. KTY/3887/D Domestic Consumer ID : [protected] Bill No. 10282578 dt 13 Nov 2014 Water supply sub division North Paravur