Kerala Water Authority — No water supply

Address: Kannur, Kerala, 670101

I have taken a water connection from kerala water authority ph sub division thalassery in june 2010. My consumer no.Tlm- 1433.
Since then i have been remitting water charges regularly in advance.But i have not been getting water regularly. For the past one month i have not got a drop of water.
My complaints to the executive engineer mr. Vineeth ( mob [protected]) was of no use. He has been fooling me for the past one month by giving absurd reasons. Finally yesterday he said that it was not his job.
I require water . Please do the needful.
On checking with the licensed plumber it was found that there is no block in the pipe line. The valve is not being opened properly by the new staff who has taken charge recently.