Kerala Water Authority — non functioning of online payment portal

Address: Ernakulam, Kerala

The online payment site of kwa is not working properly and the authorities are seemed to be blind folded towards the complaints. I used to make online payment through the kwa web site using my consumer id and registered password. But after providing all necessary details regarding my debit card the transaction is seemed to be failed and an error message is showned as transaction failed. Even though the transaction is failed the payment has been debited from my bank account. It is the second time i have been facing the same problem. Kindly inform me how i will be able to recover my money back and advise me to enable the online payment.