Kerala Water Authority — Online payment of water bill is impossible

Address: Kozhikode, Kerala, 673004

Website: Kerala Water Authority

While I am able to make online payments for most of other utilities, I am facing strong resistance in the case of water bill.
1. I have to log in with registered user credentials to view my bill. If I have forgotten my password, the only suggested remedy is sending a mail to WA which nobody cares to reply.
2. If I try some other route (which appears to be successful), there is a permanent reply stating that my bill is under progress and it will take 3 (three!) days to finish this process. I am making this attempt on 12th April for a bill received on 7th!

It could avoid unnecessary botheration to the public, if WA removes this site till this is working properly.