KG Hospital — Harsh and bad treatment of parent by Insurance

Address:

KG Hospital, Coimbatore

Hello, My father was admitted in KG last week. He was supposed to get discharged on Monday but the process was delayed due to pending insurance claims. The final insurance settlement came on Tuesday and was conveyed to them at 7:30pm. As my parents were alone and live in Kotagiri, they will not be able to travel back at this time. My mother had already agreed with Dr. RK that they will leave early morning on Wednesday after the settlements. We were ready also to pay extra room charge. When this was told to the lady at the insurance, she behaved very badly, yelling and screaming making my mother cry. This is absolutely unacceptable and I would like action taken against this woman. We would expect to be treated respectfully and this treatment of my elderly parents is not expected from a reputed hospital as KG.