Khaitan Electricals — Exhaust fan

Address: 122001

I purchased Khaitan 9'' exhaust fan last month and it stopped working few days back so i raised a complain no. KSC567531 and 567533 to resolve the issue. Technician came to fix the issue on saturday i.e 27/5/17 he change the motor of fan since it got short. Though he change the motor I am not convinced that he replaced old motor with new motor. since new motor was not packed at all in polyethyene pack/card board pack also it has got lot of scratches on body of motor.

I raised this issue that it does not look a new motor but he said no scratches are there since he has kept it in his bag and he has no other motor with him to change it.

Though my fine is working now but i am sure the motor that has been put in place was not b rand new and must have been taken off from other customer's sight and then have been repaired and have been put at my house. I raise this concern with customer care[protected] but the executive Sushmita was really rude and told me this no. is to receive complaints and they don't bother about concern of product changes/ electrician fault.

Kindly do something in this regard
Thanks
Shameem Ahmed
[protected]