Khazana Jewellery — % of value added (V.A.)

Address: Hyderabad, Andhra Pradesh

Sir/Madam, with reference to my complaint dt.8.8.2015 &11.8.2015 This is with reference to Tax Invoice No.31SI-9630, dt.24.07.2015, Chaitanyapuri Cross Road, Dilsukhnagar, Hyderabad-500 060 that I have purchased Two Finger Rings, Gold quality –BIS 916. Two finger rings weighs (net) 4.950+6.070 @ Rs.2344 per gram and stone CZ weighs 0.510+0.[protected]@ Rs.700. However, it is found that the V.A.(Value Added) is calculated at 21% which is higher than any Jewellery shop charged. When I enquired other Jewellery shop they told me usually for finger rings they charge V.A. at the range of 9-11%. When I contacted my friends/colleagues before purchasing finger rings the KHAZANA JEWELLERY charge V.A. @ lesser % than any other Jewellery Shop. Recently I purchased Finger Ring in JOS ALUKKAS as I could get model in KHAZANA JEWELLERY they charged V.A. about @11% only. Being charged more V.A. I was at loss of Rs.Rs.2583/-. This may be clarified and arrange to pay back the excess amount charged. To day a representative from KHAZANA JEWELLERY on his Phone No.[protected] spoke to me at12.32 PM and informed that your complaint would be resolved within minutes and enquired my account details of SBI. As I told that I am having account in SBH he asked my ATM details then I told my SBH ATM Card Number Then your money would be credited to SBH and SBH will provide OTP and asked to convey the OTP. But I did not received any message regarding OTP. Then he gave Account No.[protected] and asked me to operate from SBH ATM. As he guided me how to operate. Accordingly, I inserted my ATM Card, entered my PIN Number, Card to Card transfer, entered the account No.[protected], Rs. 14786 at the amount space, savings then it is processed with a message you have completed transaction. I took Mini statement, I realised that instead of increasing balance reduced Rs.14786. I immediately called to him. He told don't worry your money will come back and operate same procedure by entering Rs.9680 at the amount space, I proceeded and again Rs.9680 also reduced from balance. Again I called him. Don't worry you get entire amount within 24 hours. Half an hour back I took Mini Statement but no amount is credited. I humbly request to look into matter and help to get back entire amount. Thanking you, Yours sincerely M. SUDHAKAR RAO Mobile No.[protected]