Khazana Jewellery — % Value Added (V.A)

Address: Hyderabad, Andhra Pradesh

Sir/Madam, with reference to my complaint dt.8.8.2015 &11.8.2015 To day a representative from KHAZANA JEWELLERY on his Phone No.[protected] spoke to me at12.32 PM and informed that your complaint would be resolved within minutes and enquired my account details of SBI. As I told that I am having account in SBH he asked my ATM details then I told my SBH ATM Card Number Then your money would be credited to SBH and SBH will provide OTP and asked to convey the OTP. But I did not received any message regarding OTP. Then he gave Account No.[protected] and asked me to operate from SBH ATM. As he guided me how to operate. Accordingly, I inserted my ATM Card, entered my PIN Number, Card to Card transfer, entered the account No.[protected], Rs. 14786 at the amount space, savings then it is processed with a message you have completed transaction. I took Mini statement, I realised that instead of increasing balance reduced Rs.14786. I immediately called to him. He told don't worry your money will come back and operate same procedure by entering Rs.9680 at the amount space, I proceeded and again Rs.9680 also reduced from balance. Again I called him. Don't worry you get entire amount within 24 hours. Half an hour back I took Mini Statement but no amount is credited. I humbly request to look into matter and help to get back entire amount. Thanking you, Yours sincerely M. SUDHAKAR RAO Mobile No.[protected]