Khed Shivapur Toll Plaza — allowing non tag vehicles in tag lane.

Address: Pune, Maharashtra, 411030

I travel a lot from khd shivapur toll plaza. There is only 1 fast tag lane while going to & fro. The toll plaza workers allow non fast tag vehicles through the fast tag lane. The cash customers have all other lanes open to them but still go through the tag lane. I have to wait in line to pass through.
It means that there is no difference between the tag lane and cash lanes?
At anewadi toll & kini toll plaza, there is no cashier at toll counter, & a person with a manual gate is sitting at fast tag lane. He only allows vehicles with fast tags to pass through the tag lane. I pass through the tag lane within 1 or 2 minutes.
Are khed shivapur toll plaza management so dumb, that they even dont know that they musnt allow vehicles without tag through tag lane? Or they do this intentionally?
Can the authorities look in this mater? Now the fast tag is compulsory for registration of new vehicles by law.