Komparify — Sell gold amount not credited or digital gold amount not refunded to account

Hello Sir,

I am Biki Dey, My komparify id is [protected]@gmail com, I had 1.342 gm digital gold balance, on 05.02.2023 I sold that gold vide order id :[protected] and[protected], but in the digital gold orders it shows that "transaction failed you can retry sale" but the digital gold balance has been deducted from my account and I haven't received any amount yet. Here by I'm requesting you to please solve this issue as soon as possible.
Thanking you.
Please sir I'm repeatedly asking you for help. Please let me know what's the problem.