Konkan Railway — TDR repudiation

Address: 7383, Street No. 9, Guru Arjun Dev Nagar, Samrala Chowk, Ludhiana

I have to travel to Jagannath temple so I have booked tickets for my self and my family and we were all 11 members in the family. Vande Bharat was booked vide PNR No. [protected] and [protected] for dated 20.04.2024 and the train was scheduled to depart from Ludhiana to New Delhi at 7.32 pm. Out of 11 passengers, one was my mother who is 80 years old.
On the journey day, we found that the train has started getting late and it was getting delayed and delayed. As I had to take flight from New Delhi to Bhuvneshwar so it become a challenge as further delay could lead to missing of my flight and lead to failure of my journey with a heavy loss.
My all family members were initially excited as journey through Vande Bharat first time was a source of excitement for all o[censored]s. But to all my agony, we have to arrange one Tempo Traveler so that we all family members get adjusted in one vehicle and reach timely Arranging one vehicle in this emergent situation caused me high cost.
Anyways, now we have to apply for ticket refund and I found that TDR is to be filed for this process. But when I tried to file TDR but it could not be filed as per stipulated time due to network/technical glitches as I was travelling at that time. Anyways I kept on trying and finally it got filed
But my TDR was repudiated with the reason being cited

“Your case was repudiated by KONKAN RAILWAY citing that “TDR was filed beyond the prescribed time Limit. Actual Departure Date/Time at Source is Sat Apr 20 23:24:00 IST 2024 and TDR filing Date/Time is Sun Apr 21 01:06:00 IST 2024”.

I raised request through email after repudiation citing the reason but my request was again rejecting with the same reason.
It is a matter of great pain that I am being bearing the extra cost as well mental agony and wastage of time due to no fault of mine.