Konkan Railway — train no. 01196 mnjn exp. 7 hrs too late

Address: Ratnagiri, Maharashtra, 02352

It would be not possible to run extra train on kokan line. Why do you give? Kokan railway staff are not co-operative. It is delay 7 hrs in ratnagiri. Passenger and our family too tired to wait this train when arrive. And ticket fare also double compare to other train. Pls kindly take this action pls do not arrange weekly spacial train.

Reads.
Kokan passangers