[Resolved]  Koovs.com / Marble E-Retail — distressed skinny jeans - cheating customers of their time and money

Address: A 403, Shantiniketan Society, Near Nobel Hospital, Magarpatta Road, Pune, Maharashtra, 412308

I had placed an order (Id 6441214) for a pair of jeans on 12th of july and it's been more than a month but still i haven't received the order. Also i have called the customer care a numbers of time and they told me that the warehouse has been shifted so that's why my order is in pending list.
Whenever i called them they says
"please be rest assured that we have already escalated your concern for priority dispatch and as soon as the order is successfully shipped you will receive a notification email."

This is totally unethical. Holding up customers money for more than 40 days and then keeps on giving false promises. The same situation happened with another order (Id 6217830) where in they cancelled the order after holding up my money for more than 30 days.

This is how they treat their regular customers.
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Sep 23, 2019
Complaint marked as Resolved 
Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
Verified Support
Aug 22, 2019
Koovs.com / Marble E-Retail Customer Care's response
Dear Jayesh,

Greetings from KOOVS.COM!

We apologize for the inconvenience caused.

We would like to inform that there was unexpected delay in dispatch due to warehouse transition followed by stock count which requires entire operations to be on hold. However, we have confirmed that you have already got your order cancelled and we initiated the refund.

Further, we have noted your feedback and assure of better services in future.

For any further assistance, please feel free to write to us at '[protected]@m-eretail.com’ or call at '[protected]' and our team will be happy to help.

Best Regards,
The KOOVS Team

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    Koovs.com / Marble E-Retail Phone
    +91 12 4677 0000 [Regd Office]
    Koovs.com / Marble E-Retail Address
    House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
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