Bharat Sanchar Nigam [BSNL] Complaints & Reviews

SIR/MADAM,

I AM TUSAR KANTI BISWAS, FLAT NO. 3H, 118 FAKIR PARA ROAD, BEHALA, KOLKATA-700034.

WHILE PAYING TELEPHONE BILL BY CREDIT CARD THROUGH INTERNATE I PAID PAID TWO TIMES MY TELEPHONE BILL. BUT TRANSJUNCTION WAS INCOMPLETE DUE TO SOME INTERNATE PROBLEM. TELEPHONE BILL AMOUNT RS. 1219/- AND IT PAID TWICE, TOTAL AMOUNT IS 1219+1219= 2438/-.
AS PER CREDIT CARD STATEMEMENT AMOUNT HAS BEEN PAID TO BSNL.

TELEPHONE NO.[protected],
BILL NO. 87547359
TEL BILL A/C NO. [protected]
TEL CUTOMER ID: [protected]

Date of PAYMENT:[protected]
TIME:10.00 HR TO 10.30 HR
AXIS BANK CREDIT CARD TRANSJUCTION ID: [protected]
AXIS BANK CREDIT CARD TRANSJUCTION ID: [protected]

I MAID A MAIL IN AUGUST 2012 TO [protected]@bsnl.co.in for refunding the amount, till now I have got any reply.

YOU ARE REQUESTED TO LOOK IN TO THE MATTER.
CREDIT CARD NO. [protected].

I got bsnl broadband combo 900 ULD Plan on 26th September, 2012. This plan is supposed to provide 4 mbps speed upto 8gb and beyond this 512 kbps but as the connection started I got only upto 200 kbps which is roughly like a 2 mbps plan and after several complaints they solved this problem after 10 days. Till then I've used 7 gb of data. I could download only 1 gb of data at 4 mbps (450-500 kbps).
But I'm experiencing this problem again now. From 1st November,2012 I'm supposed to get 8gb at the speed of 4 mbps but not getting even 200 kbps,sometimes below 100.
Customer care guys don't seems to know anything about the broadband. They have only one solution to all the problems,"format your computer,sir". It seems a bunch of a**holes have been appointed.
If anyone have experienced this problem and have any solution for this please let me know. Thanks in advance.

I am using BSNL Broadband 500+ combo plan from about past two years. According to this plan, 175 phone calls are free and internet download limit is 2.5GB and night 2AM-8AM free download. My BSNL phone number is[protected].

Untill March 2012, the average bills i used to get where amount INR 662 (including VAT).But in march 2012 i did not receive my bill. The same thing continued till July where i did not receive my bill even...

sir./madam
i was recharging my mobile through billdesk payment gateway for BSNL,amount of rs. 110 debited from my SBI account, TRANSACTION REF. NO.-IGD7968000 but at last moment bill desk was showing that this is encrypted site and third party can access your information so i in continue and cancell option i have opted cancel by mistake, now how can i get my money return back,
dr.o.p. singh
[protected]

I have recently got a new sim ([protected]) from BSNL office in Faizabad since my old sim was stolen last month. Although I have recieved the new sim but the balance amount has not been transferred. I tried to recharge it but it could not be recharged. Moreover today the sim was blocked even for incoming calls. Please reactivate the services on my number and transfer the balance as soon as possible.

Dear Sir,
I have applied for a new telephone connection at naranpura, ahmedabad exchange 2 month ago.We are given tel no. 27910073.We have repeatedly visited Naranpura office but the response from bsnl staff is really disappointing.They are forcing us to take WLL line which is not working well in that area.In that area many peoples are having WLL but all are suffering from poor conectivity etc.Apart from that, I need to use internet also.I requested for the landline but there is no response from anybody.
I request to do the needful in this context as early as possible.
Thanking you in anticipation of positive response.

'm ANAND DJ from BANGLORE
My BSNL Number :[protected]

No incoming and outgoing.
.
i cant call to customer care. so i dial from my another number ([protected]).
I dialed customer service center and told my problem. A customer care executive asked to hold. After a long time he replied that he's not responsible for this and wait until this complaint will be solved or "if you are in hurry you can take another connection". I asked his number he transferred call to Senior. He also misbehaved .He said to wait more than 2 hours and " you are not only our customer all are waiting why can't you . I never said to take BSNL connection". He said he can cut my connection if he wants. And he threatened me saying he can find my address and will show me.
If he cuts my connection what should i do?

BEST REGARDS
ANAND DJ

Cricket wallpapers ab sirf Rs 5 mein! Click http://wap.indiatimes.com/red.html?i=2105
30/10/2012 6:50pm

This message send on my no.[protected] on regular basis and deducted Rs. 5 each time.
I complained three times to my customer care([protected]).
The details of my complains are....

Dear customer, Thank you for calling BSNL Wireless call centre, your docket number is J23UE306051 for complaint booked at our Call center on Oct 23 2012 7:02PM. Thank you. BSNL Support
23/10/2012 7pm

Dear customer, Thank you for calling BSNL Wireless call centre, your docket number is J19UE309558 for complaint booked at our Call center on Oct 19 2012 8:52PM. Thank you. BSNL Support
19/10/2012 8:52 pm

Pls solve my problem
Thank You
Dhananjay Kumar([protected])

Sir,
I have lost my Mobile phone which has the BSNL Prepaid connection. Request you to kindly block the SIM Card to avoid misuse of my mobile number.

My Mobile #: [protected]
SAMSUNG MOBILE


Please block the Sim card and also lock my mobile with the above mentioned detail
Regards,

SEBIN JACOB
Alternate contact number : [protected]

Hi,

BSNL Broadband NON refund

I had landline connection along with Broadband. I disconnected the connection on Oct 16, 2010 and submitted all the Instruments to BSNL Kayamkulam on March 18, 2011 and I have the receipt as proof. The A/C no details is WLL [protected]. I was told that refund will be credited with in 2 months.

Now more than 1.7 years have been completed and till now I haven't received any refund. Can you please let me know the status of my refund. I went to the nearest BSNL office and every time they ask me to go to different office. I submitted an application regarding this in November last year and also called BSNL 3 months back to know abt the refund status and they assured that refund will be processed in 2 weeks. Yet nothing happened. How long I have to wait for my own money to be refunded and that too after going through so much of inconvenience.

Regards,
Surendranath Kurup
Landline Number:[protected]
email- [protected]@gmail.com

Its been about 3 weeks now that my land-line has been dead. After several calls to the local telephone exchange filing complaints, they kept giving false promises that the technician would come to fix the same.. besides several calls, a couple of visits were also made for the same but till now the line hasn't been fixed.. The local telephone exchange failing to come to my need, i approached the customer care and filed a complaint for the same. the complaint number being [protected] and progress of the same is said to be in some technical proceedings. What could the solution to this possibly be?

My name is I.v.v.Raju. iam using cellone prepaid since 2009.on 18/10/2012 recieved sms on 6:45am that you have charged Rs.42 for the activation of caller tune ,althogh i dint send any request for that.i call to customer care ,they said we have taken the coplaint,and deactivated the caller tune ,but they dnt refund the amount.is it correct way to treat the customer by the country biggest network ,shame on your path .now i want my debited amount to be credited.my mobile number [protected]

I hold BSNL mobile SIM connection. Of late, I started receiving the message on early morning, around 8-9am every day, saying 'Thank you for using Value Pack Service. You have been charged Rs. 10'. I have not subscribed for any such service with BSNL and so far I have lost Rs. 25/- till date. Though I have registered my complaint with complaint docket number 'J2KT332765' there is no resolution so far.

I browsed internet to see if anybody has experienced similar problems, and I am surprised to see there are many, but all are saying to have not received any resolution for their complaints lodged at BSNL.

So, bringing to consumer forum with the expectation of getting resolution.

sir, my mobile no is [protected]ich . i have been charged Rs15/month from last 3 months for astro love sms which has been subscribed automatically. i had tried to contact to customer care on phone but the phone disconnects automatically.then i got a message saying your astro love sms pack wwill renewed in two days. to unsubscribe send sms " UNSUBLOVE" to 55888.so i did the same thing and send the sms but again i have been charged Rs 15.00 saying joke service has been subscribed.i am unable to contact customer care on phone. pls help me out.

mera bsnl aind line teliphon no.[protected] ko mene 24/03/2011 ko sabhi bille pey karne ke bad disconect kara diya thha uske bhi bsnl dipartment matura se bille ricorvari ke notic mil rahe he

To. 26th Oct 2012
The BSNL Authority,
Lucknow


SUBJECT : WRONG DEDUCTIONS FROM THE PREPAID ACCOUNT ( MOBILE NO. [protected])

Sir,

This email is to voice my strongest dissatisfaction regarding BSNL Services where my current balance should have been Rs.162.68 as on 23rd Oct 2012 .

My BSNL account was topped up by Rs.110 (Rs.52.68+Rs.110) , but wrong deductions have been done from my account for subscriptions which I have NEVER subscribed for. That is Rs.60 for chat subscription (2months) and Rs.30 for BSNL Tuning .Kindly deactivate above mentioned subscriptions and credit the deducted amount in my account as early as possible as it is quite repulsive for me (customer). “I mention it strongly that I’m not interested in these subscriptions and nor I’ll be in future”.I hope a punitive action will be taken by the erring authorities concern in reply immediately.

Thanking You,
Yours sincerely,
Avinash Chandra Singh
(aggrieved customer)

This is Umamaheswaran , residing at,alandur,chennai-16 .My telephone was dead for more than15 days .

I have registered the complaint on 2 week back ,but they closed the complaints without resolving the issue so , i have registered new complaint again.

WAIVE -OFF the BSNL Bill for the period it was dead ,because most of the months i use my phone only 15-20 days and pay the rent for broad band for 1 month.

yesterday i have informed about the same to ST. THOMAS MOUNT DGM ( NWO-SW ) ,but still my problem was not resolved.

Please find the complaint details attached and do the needful.


Please update mobile number or work phone in My Account->User Profile

SR #: [protected]
Service Id *:[protected]
First Name: UMAMAHESWARAN
Last Name: -
Status: Closed
Customer Id: [protected]
Billing Account: UMAMAHESWARAN
SSA: CHENNAI
Circle: TN
Invoice Number:

Complaint Type *: Technical
Complaint Sub Type *: Phone Dead


Summary:
Description:
CSR Comments:

#####################################

Your complaint is registered successfully and it would be resolved within 3 days from complaint date.
SR #: [protected]
Service Id *:[protected]
First Name: UMAMAHESWARAN
Last Name: -
Status: Open
Customer Id: [protected]
Billing Account: UMAMAHESWARAN
SSA: CHENNAI
Circle: TN
Invoice Number:

Complaint Type *: Technical
Complaint Sub Type *: Phone Dead






Thanks & Regards

UMAMAHESWARAN E

[protected]@gmail.com

I have been automatically charged for the Xgen Plus Bsnl Service with out any notice/ pre msgs and they charged 50/-.When I tried to unsubscride it it also cost me 2/- and the reply message was "you can not opt out from the plan as the plan chose by you has 13 months locking period" . I did not subscribe this service, infact i did not even had any idea about this service at all and i do not have any use from this service for which i am loosing my money every month .So i kindly request to help me on this to unsubscribe.

thank you

To
BSNL
Chowk - Lucknow

Respected Sir,

Sub:- I have got a Plan o[censored]LD COMBO 1350 4MB not getting the Speed Very Slow Internet, Very Pathetic Service on Tel No.[protected]

I am using BSNL Landling and Broadband Service since January, 2012, now i have got a Combo Broadband plan o[censored]LD BBG COMBO 1350 4MB but i am not getting sufficient speed the speed i am getting is less than 2MB, i have complaint many times to BSNL through Customer Care 1500 and also done a written complaint, but all the time they create a service ticket and then by themself they close it without asking to the customer, i am totally fedup from BSNL, I came to know from BSNL Broadband Dept. that your area lines are having many cuts so you will not be able to get that speed, so i am asking BSNL is this the serivce which a customer is an expect from such a renowned company like BSNL, i want a serious action to be taken on this, and also provide me a concessation on the bill as i am paying around 1550/- for 4MB and i am getting speed less than 2MB so i need a concessation on my Bill till the time my issue is not resolved. I hope consumer compaint will resolve my concern.


Thanks & Regards

Sameer

Sir,
BSNL Mobile UPE circle deducts Rs.5/Rs.10/Rs.20/Rs.8 from my Mobile connection nearly everyday, without any intimation or notice, when approached service center, a girl will pick up the phone and blame me for the same, saying that you have activated some ridiculous services.
I haven't replied to any calls nor SMSs yet they deduct the amount. I am totally helpless because no one hears in BSNL.
Nor they are ready to Port my no., giving reasons that the no. which I have been using for past 7 years is registered in some other persons name from other district.
Kindly help.