In last minute, I have chosen this so-called LIO PACKERS AND MOVERS to move my goods from Bangalore to Switzerland. After 1 month, I realized I have done a mistake of my life by choosing these people.
******* If you want your luggage to be shipped after 50+ days, and broken, damaged and no responsibility is taken, Then go ahead and chose this. *********
This is for my international package movement.
1. Initially, a person so called sales manager has visited my place to check the goods. In addition, we agreed to a price/KG to ship goods. He has no clue about how the weight of the box/container will be measured neither me. I will come to this a bit later.
2. Next day morning three persons (including the so-called Sales manager) have reached 1 hour late to the scheduled appointment time. They did not even get the enough carton boxes to pack my goods. Their cartons are also very poor quality.
3. Later, they have lend few cartons from my other packers and movers vendor I chose to ship some goods with in India. Which are of better quality than what these people got.
4. They stuffed my goods in the cartons. Now they weighed my luggage. After weighing the luggage, they put a price to me, which is nowhere match to what I agreed and what they gave.
5. Now the other person explains me (so called owner of the moving company in Bangalore) how the weight is calculated. The calculation makes sense to me as per the shipping rules. However, it is very big loss to me as I am not aware of the formula how they come up with the weight. The so-called sales manager who visited my site also not aware of this or he did not even share it with me initially.
6. So finally, I ended up paying for 19KGs though my luggage is weighing about 12.5 KG. ##, I could have given to some other vendor. However, I cannot help, as next day was my scheduled travel.
Now comes to the shipping
1. They have told me that the luggage is going to be shipped to my home address (international) within 6 days. Therefore, I thought at least I receive it in 10 Days.
2. They also told me that I don't have to pay any customs as Iâve only 1 electronic item for which they have already collected the customs charges for it and said all luggage will be cleared from customs and I don't have to pay anything as it will take care by their working colleagues in Switzerland.
3. 10 days passed, I did not receive my luggage. Therefore, I have called the so-called salesperson to check what the status is.
4. First time, he did responded to me saying he will check where it is as he handed over the luggage to some other person.
5. He didn't respond back even in 2 days. So i've called him again asking for the status. From now on their cock and bull stories started. At last he confirmed me the luggage is already shipped and i'll be receiving it in 2 days. I thought Okay.
6. Even after 4 -5 days, i didn't receive any message/call neither luggage. I've called him again. Now he says, he is out for his own wedding so can't share any update in next 5 days. Even i thought of not disturbing him as it is his own marriage.
7. After a week again i've called him for an update as i didn't receive my luggage. This time, he tells me i'm still at home town. I'll go to Mumbai in next 2 days and share you the update.
8. I've no other option than waiting to hear from him.
9. I've called him again after 2 days. This time he tells me, Luggage didn't leave from Mumbai as the person whom he agreed to ship the luggage is charging GST to him which they never agreed with in them before.
10. After more than a month i realized it didn't even shipped.
11. This time, this so-called sales manager has given my goods to another friend of him. In addition, told me that it will reach within 1 week.
12. I have waited for a week and called him enquiring about the status. He said, Luggage has arrived UK. After customs clearance it will be dispatched to Switzerland.
13. After about 5 days, Iâve received a paper on my post box requesting to pay 200 CHF customs fee and collect the boxes from post office. WHATTTTTT???????
14. I have called this person asking about this. This is something i've receive on my home address without any other fees as the fees were already collected from me against the customs. There was no pint in arguing with him as i've to get my goods to my home.
15. Finally i realized that it is shipped from Mumbai through a postal service (which i could have done it by myself from Bangalore)
16. I've called the post office customer case and scheduled an appointment to ship my luggage to my home address.
17. Finally after close to 50 days, i've received my goods by paying 200 CHF extra,
***** Now the condition of my goods ****
1. All the cartons are damaged/torn/crushed
2. Slowly i started opening each carton and I see
The crockeries are broken.
Shoes Missing
Jackets Missing
Luggage Missing
Idols broken
3. More than 25K INR luggage was missing/damaged.
4. I have called this so-called manager. He asked me to list down the item and cost, he would get back.
5. I have shared him the details. Now you know what, my number is blocked. They are not responding to my calls/messages.
Now they are kind âWho cares, i already left India. No one is there to go and fight for me there"
Finally, I'm the one who lost believing in these packers and movers.
Therefore, i highly not recommend these people and if possible put these people behind the bars for cheating customers.
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