| Address: Mumbai City, Maharashtra |
As we had to shift my medium refrigerator from Sanpada to Pune, and shift a bigger refrigerator from Pune to Sanpada. After personal visit followed by quotation (No.601), the executive named 'Vinod/Virender', quoted Rs.4500.
On 17th April, he arranged to collect the refrigerator with a promise to deliver it at Pune the next morning, but promissed to confirm the time of delivery within half an hour. I had provided the complete map along with the address of the destination, where the refrigerator was to be delivered.
We left to Pune and were waiting for the call/delivery. Sadly neither I received any call, nor any response to the number I called. ([protected]), we kept on calling him several times during the day but no response from Virender/Vinod.
Then we called the other number ([protected]), they picked up and said, they would make Virender call and speak to me in two minutes, but later stopped receiving the call from us. Several times we tried following up just to provide us an update if the refrigerator has been shipped or not, But absolutely no response whatsoever from them.
Then we called the driver who came to pick the regrigerator, who said he is on different rout today, but he suggested us to call the main number [protected], when I asked him the main number person is not responding, if I do not get the clarity then I may have to take this matter to police, he then gave the mobile to someone Dharamveer Sheoren answered arrogantly 'go and lodge the complaint'.
Then my wife called up the main number and by then they gave an assurance, that the refrigerator has been shipped and it would be delivered by 7am on Sunday (19 Apr).
But these people are masters of bluffers, kept on giving different excuses and false hopes, in the morning when we called, he didnt respond, we kept on calling, then he said, the refrigerator would be delivered at noon by 2. We kept hoping that the refrigerator would be delivered in the noon, as we had to return to Mumbai, but no news until 4.30pm, when we again started to followup with them, they provided us a number saying its the driver's number. We then started to followup with this number that was constantly busy. After trying several times, we managed to get hold of the number, but the number was wrong, it was of a woman and she was shocked someone is calling her for such shipment related questions. Then we called the main number ([protected]) to confirm the number they had given was wrong, then they sent us another number at 5.30. When we called this driver, he could hardly speak/hear, said he just reached Lonavla, and he would take another 4 hours to reach Pune. He had no address, no map and no idea where to deliver. Somehow he managed to get these details from us and reached at 10:30pm.
He delivered the refrigerator and collected two sofa and the bigger refrigerator, that too without packing. When we asked him about the material damage, he said nothing to worry, the proper care would be taken.
Next day these goods were to be partially reached at Sanpada and then to Gansoli. But the person spoke like a goon, he said his name is Rajbir. He was so harsh and arrogant, spoke to my wife and threatened us saying he would deliver only at Gansoli. We agreed and went to Gansoli, where the goods were to be delivered. But when we reached, we realised, the good are damaged, hence they asked me to give cash, only then they would deliver. It was shocking to me, when I tried to ask the delivery guys, the understanding is that the money would be given only when the goods are delivered and after ensuring the condition of the goods is good. But they were not ready to co-operate, they said they got these instructions from office. And in the office, the person was so arrogant and rude, when I asked him 'we may have to take this matter to police', he is asking me to get the police to the site. It was an utter goonism. Navi Mumbai has mostly migraints from other states who are working professionals, these goons are used to exploit them just because they are too busy and avoid going to police station. I tried to persuade them to deliver the goods first and then collect the money, but they were not at all ready to co-opeate, but the office person started threateting us saying 'we will dump your goods in godown, and you will have to pay additional 2000 for the same if you want this back'. There was no other option but returning from there.
In the evening, we were planning to goto police station, but the driver who delivered refrigerator called, as he realised some issue happened. He also confirmed the unprofessional behaviour of Rajvir/Virender, but suggested me to settle the matter without going to police station. I replied to him, we do not want to goto police, but now since we do not have any option, we are helpless. He assured to us that next day (21 Apr), Virender would arrange to deliver these goods by 9am.
Today (21 Apr) when we tried reaching the driver, he was not picking the call, hence we tried reaching Virender.Rajvir, but he did not respond to our calls, hence we had to report this matter to Sanpada (Turbe) police station. They intervened and called Virender/Vinod at the police station and asked them if they promissed to deliver the goods at the main road or home? They were very good and professionals, asked Virender when he can deliver these goods at our house, Virender assured to deliver these by 6pm, finally delivered at 6:45pm.
Sadly the sofa were damaged, side glass edge was broken, and the glass handler knob was missing/broken, when I asked the delivery boys, the same arrogant person (Dharmveer) said 'their job is only to deliver', then I asked him to make me talk to the office person. And this time the office person (Vinod/Virender) spoke, at least not arrogantly, though he was again bluffing.
Overall it is utter nonsense, these guys have no work ethics, no moral values, no professionalism, they are literally goons, so beware anyone who may get into their trap. They speak like butter initially, but please verify the facts, each and every point must be noted in the quotation, and please do not give them any money in advance. We took leave just to ensure no other innocent customer like us suffer in the hands of these goons. Please visit nearby police station, and with facts and truth, if you approach police station, they are truly helpful and supportive.
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