Life Insurance — pran not found in database

Address: Panchmahal, Gujarat

I have an nps account through life insurance corporation of india since 2011.
I have the pran number[protected] but i did not get the pran kit. So i have not the user and password. When i search it online website of nps cra. It shows that pran not found in database.

Please help me to make it online and also help to update the details.
My mobile number is [protected]

Thanks