LimeRoad Complaints & Reviews

Hello Anita, We’re so sorry for the inconvenience caused to you. Please share your Order# or feel free to write to us at [protected]@limeroad.com or call us on[protected]. Our working hours are 10am to 8pm, 7 days a week. We will make sure that you get the best resolution and your query gets resolved at the earliest.

I have ordered a yellow top through your website, they have deducted Rs.463 from my account but no msg or mail for my order

Hi Kriti, Apologies for the inconvenience caused. Please share your contact details associated with the order so that we can resolve the issue for you on priority. You may also write to us at [protected]@limeroad.com or call us on[protected]. We are available Monday to Sunday between 10 am and 8 pm (except national holidays).

Hi Monika, We're so sorry for your disappointing experience. We know it’s been way too long, and have escalated the matter with our courier partners. Your order will be delivered to you within 24 working hours.

Hello Rashmita, We're extremely sorry for the bad experience. As discussed over the call, we have released your replacement order prior to the pick-up as an exception and we will make sure that your order gets picked up by tomorrow evening.

Hello Rebecca, We're so sorry for disappointing you. We tried contacting you twice but couldn't get through. As per our records, your order has returned to our warehouse and your refund will reflect within 5 working days in your account.
If you need help on anything else, please feel free to write to us at [protected]@limeroad.com or call us on[protected]. Our working hours are 10am to 8pm, 7 days a week.

Fake updates regarding failure of return pickup attempts...

Whatever has happened with Rebecca Same thing has happened with me.My order no. 3189175 for Coral And Cream Sleeveless Top. I ordered for a replacement in size.

I applied for returning the product on 31/03/2015.
On the same day; I did not receive any call nor did anyone come to pick the return up but still I was sent a message pick up attempt failed as they couldn't reach the customer?
That was impossible. As I had given my company address. We have atleast 2 person at the reception.

On receipt of SMS and email I called up the customer care and also send email of wrong message as there was no pickup. The customer care apologized and said she will schedule for a pickup.

On 01/04/2016. Again the same thing was repeated. Again I received a message failure attempt in pickup. Once again there was no person for pickup. Again I called up customer care again the customer care aplogized. I am not sure whether now proper process be followed

I strongly feel this is done on purpose as later they can claim all 3 attempts were done.

And i agree whatever is return below by Rebecca..

I have been continuously sending emails but all I get in return is a reply stating that the pickup is scheduled for the next 48 hours

What is shocking is that on asking they did not provide information about the person who will be coming to pick the product. They did not provide me with that person's number. They said that they themselves do not have the number. How is that possible.
I highly recommend they start providing contact number of the person delivering the product as well as those coming to pick the product for return .
I would appreciate comments from anyone who has faced the same problem.

Kind Regards,
Rashmita

Hello Rashmita,
Thanks for commenting and making me aware that you have faced a similar problem.
However, the person in charge of picking up my return came the very next day after filing the complaint.
I hope your problem gets sorted too. Until then I would request you to call customer care and ask them to provide you with relevant information regarding the person in charge of picking up the product as most of the other E-commerce sites do.
I hope that Limeroad does view you your comment and take the necessary action to the earliest.
Regards,
Rebecca

Hi Rekha, We're so sorry for the disappointment. Please share your order number and we will make sure that your query gets resolved at the earliest.

Dear Shiva, We’re so sorry that you had a less than satisfactory LimeRoad experience. Please share your order number so we can resolve the query at the earliest.

During the offer buy 1 get 1 I book my order on Sunday 12 march ..I ordered a kurti with buy 1 get 1 free offer. I received my order on 15 March with only one kurti which I have booked and didn't get the free one.. I also contact to your complain number but no reply from your side.. No one is receiving my call. Please look in to the matter and contact me the same.. My order number is [protected]

Hello Rupali, As per our telephonic conversation please be informed that you have already availed our Buy1 Get1 offer.

Return my product

Pls return My product
Because profile pic me kuchh our product show kuchh aur hai!!!
Pls return my product and transfer my money in my account!!!

Hi Puja, Apologies for your less than satisfactory LimeRoad experience. Please share the order number you are referring to or inbox the contact details associated with it so that we can resolve the issue for you asap. If you need help on anything else, please feel free to write to us at [protected]@limeroad.com or call us on[protected]/[protected]. Our working hours are 10am to 8pm, 7 days a week.

Dear Kusu, Thank you for reaching out to LimeRoad. Unfortunately, the order number you are referring to is not valid. Please share the contact details associated with the order you are referring to so that we can resolve the issue for you on priority.

I hv ordered one shrug but it seems that it is not of my size soo i want too return it my product code is PC09652883/TC00D00183-M

Can you tell when will I get the dress?!

Hello Diya, We sincerely apologize for the inconvenience caused. As discussed, we have placed a cancellation request for your order# [protected] and if in case you receive it kindly refuse the delivery.
Further, we request you to please a place a return request online for the wrong product received in order# [protected].

i donot like product

I hv requested for a replacement how will it happen will I get it vn i return it or later

Good, evening i have ordered a saree, after i recieved my saree then i got some deffective problem..So, plz can you replace it..?
-Naina Chetry

Hi, I ordered a maxi dress which I have found very cheaper quality that's why I want to replace or cancelled . While I cancelled that on the same day when I received. Till now no one come to receive that at my palace and you cancelled my replace request .Why is it so may I know what is my fault? While I am trying daily to contact on your provided number. since I am trying from the receiving day but you did not send any person to receive that item and today I have got your massage that now 7 days up so this request is cancelled. this is unexpected to me... Thank-you

Hello limeroad .. I have ordered a pair of slippers and the size is not fitting ..so i was trying to return it but when i go to my order ..it is repeatedly showing tht ur order ha not been delivered yet .. I need to return it pls help me out

Hello Marina, We are so sorry for the inconvenience. We have re-initiated the refund and it will reflect in your account within 7 working days.

And this order is from Diya Thomas.

Dear Payyapilli, We have already called and discussed the query with Diya Thomas. The replacement Order #[protected]S2 has been processed it should be delivered within 7 working days from now.

delivery late

i have ordered Orange Pleated Palazzo Pant its been 7 days. where is my parcel ? you guys dont even respond to calls? i want i parcel soon. [protected]S1 tis is my order no.

Dear Sankar, Thank you for taking out your valuable time to share your feedback with us. Please be informed we come up with promotions and offers to benefit our customers the most. We apologize that we could not make it more simpler for you. Meanwhile, we wish to inform that the price of the product has not been hiked. During the buy one get one offer, there was no discount on the MRP of the product as two promotions can not be clubbed together. However, currently since the offer is over, the product is on discount. Our intent has never been to cheat our customers. We work with our sellers to get you the best deals and discounts. In case you need help on anything else please feel free to write to us at [protected]@limeroad.com or call us on[protected]. Our working hours are 10am to 8pm, 7 days a week.

Order number : 2906040 - Shipment#2

Order number : 2906040 - Shipment#2
Product Number : 1160020.

problem in shoe size

i need to exchange a wedge.the size is small.i need 1 size bigger 1.

Dear Sachin, As discussed on call, we have arranged the pick-up of your product. Please expect a courier executive to pick it up within 6 working days. Once the pick up is done, the replacement would be processed in 24 working hours and will take 7 working days to reach you.

I have four to five times on the side for refunds of bank account details every time the cast was canceled

Dear Taufeeq, We tried calling you on your registered number but couldn't through. We would like to inform you that the refund has been initiated against your Order #[protected] on 20th Feb'16. It will reflect in your account within 2 working days from now.

i have book jeans top 19th of April, i have not received any confirmation sms or mail about the product got booked,
i pain by Debit card amount also got detected from my account what is the feedback please contact me, [protected]

Hi Manjula, We're so sorry for the inconvenience caused. Kindly check your registered e-mail id for our mail and send us the required details so we can assist you at the earliest.

LimeRoad — About cash back

I have still pending my cashkaro cashback. it is literally over a month. still you have not given confirmation.

LimeRoad — wrong contact number

Please return kurta and wrong contact number

Dear Shruti, Thank you for reaching out to LimeRoad. Please be informed that Shruti Mehta is also our Budding Stylist and the and the mails we send with the name is in reference to her.

Dear Priya, As discussed on call, To avail this offer, you need to select at least 2 items ( same or different ) in your cart from B1G1 Tab (Top right hand side).
B1G1 offer automatically calculates the highest possible discount which you can avail.
As we can not club 2 offers into one order hence either you will get B1G1 offer discount or the “already available discount” product, whichever is higher for you.

Please note : The B1G1 offer discount is calculated on the MRP of the product regardless of existing discount on the product, giving you the maximum benefit.

Dear Priyanka, As discussed on call, to avail this offer, you need to select at least 2 items ( same or different ) in your cart from B1G1 Tab (Top right hand side).
B1G1 offer automatically calculates the highest possible discount which you can avail.
As we can not club 2 offers into one order hence either you will get B1G1 offer discount or the “already available discount” product, whichever is higher for you.

Please note : The B1G1 offer discount is calculated on the MRP of the product regardless of existing discount on the product, giving you the maximum benefit.

If you need help on anything else, please feel free to write to us at [protected]@limeroad.com or call us on[protected]. Our working hours are 10am to 8pm, 7 days a week.

Dear Rajeeth, We request you to kindly check your inbox as we have replied to your e-mail.
If you need help on anything else, please feel free to write to us at [protected]@limeroad.com or call us on[protected]. Our working hours are 10am to 8pm, 7 days a week. We will be glad to assist you.