Lotto Sport Shoes — Sport shoes

I ordered lotto sport shoes 2 week ago.
Neither It delivered nor got any update regarding delivery
Order I'd - FY63372CF101AADB99AD
ordered mobile no - [protected]
Ordered email - manoj.[protected]@gmail.com

I want my full refund back
And latest update on [protected] rather than ordered no. And on email . manoj.[protected]@gmail.com