[Resolved] L&t Finance — deduction of monthly emi twice resulting in the the bounce of other bank emi

Shripad H

from Bengaluru, Karnataka

Nov 13, 2018

Address: 560070

My l&t housing finance loan emi of rs. 40, 664 was on 7th of every month, this month it was deducted from my hdfc bank sb account on 12/nov/18, not once but twice.

This resulted in the insufficient fund for my another bank emi, hence, other bank emi was bounced back. Please see the screen shot of my hdfc bank account statement for your reference.

I talked to your customer care number (With ms. Moutushi), she accepted there was a technical issue which resulted in the deduction of emi twice, hence, agreed to refund the additional amount.

L&t finance should the responsibility of bouncing of my another bank emi and bearing the cheque return charges. Please get me the compensation for the bouncing of another bank emi, which will be charged by respective bank.

Regards,
Shripad hebbar
Ph: +[protected]

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Dec 17, 2018

Complaint marked as Resolved

L&T Finance customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2018

L&T Finance Customer Care's response Dear Shripad,

We regret the inconvenience caused. We've shared your concern with our team and they will connect with you soon to address the same.

Regards,
Team L&T Financial Services

Verified Support

Nov 16, 2018

L&T Finance Customer Care's response Dear Shripad,

We trust that your concerns has been addressed. For any further assistance, you can call us at[protected] /[protected].

Regards,
Team L&T Financial Services

Nov 17, 2018

Updated by Shripad H Please note my complaint is NOT addressed so far. Due to the technical issue at L&T Housing Finance side, they have deducted the EMI from my HDFC bank twice resulting in bouncing of EMI from PNB Housing Finance. Both HDFC bank and PNB Housing Finance has charged penalty of Rs. 590 each, i.e. total Rs. 1, 180.

I would want PENALTY AMOUNT of Rs. 1, 180 SHOULD BE BORNE by L&T Housing Finance as the issue was created from their side. Please refund the amount asap.

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Comments

Meena pawar

from Pune, Maharashtra

Nov 15, 2018

Name: Minakshi Ramesh Pawar
Description :Dream Yoga-Self drum alloy
Registration No:MH/12/LF/5186
Agreement No: 1936517
Receipt No: D[protected]
Branch name:Pune Apte road

please remove my name from negative Cibil score.

Kavim

from Chidambaram, Tamil Nadu

Nov 16, 2018

Sir
Our financial service branch situated at Kanchipuram and i tell several times to solve the rental problem ..house rental problem in last two months so if not clear this problem i will take severe action and lock the office its my self so take the action fast as soon and
Pls solve the problem...
... thank you