Magic Holidays — Refund Against Cancellation

Address: Mumbai City, Maharashtra

I had registered for Membership at Magic Holidays on 04.12.2013 with the amount of Rs.15750/- in the name of Nandansingh Rana at the Sterling office CST (Mumbai). They explained the features of membership and said that if you don’t find the service up to mark then anytime we can take the refund and cancel the membership. The sales agents who spoke to us were Swati & Kiran. After few days I received a verification call and I came to know that they had given wrong information. They just ruined my vacations I had planned for my family in this December. After that I sent the following mail to them: On Tue, Dec 17, 2013 at 6:26 PM, Nandan Rana <[protected]@gmail.com> wrote: Respected Sir / Madam, My name is Nandansingh Rana. I booked for a membership this month on the condition that I’ll get the booking for Mahableshwar on 28th of Dec. 2013 and It was confirmed by the manager at your branch located at CST. Therefore, I paid the amount of Rs.15, 750. But, I now I received a call from your reservation department saying that the bookings are full. This is the first reason for cancellation of the membership & the second thing is, when I booked at that time your executive told me that EMI can be extended as per customer requirement. Which means that If I want EMI to be deducted after 6 months or 1yr or so than it’s possible. But, when I asked this to your customer care executive than she told me that this isn’t possible. Therefore, please cancel my membership at the earliest. This is such an unethical and unacceptable act. I want to cancel the membership and need refund.