Mahadiscom / MSEB / MSEDCL — no meter reading taken in the last month

Address: 421005

There was no reading taken in the previous month i. E.in the month of aug, and we (All residents in our area) were asked to come personally with the photo of our current meter reading and stand in a long queue to pay the bill, as if we had done some wrong. Nevertheless i went with the picture but their system was down and i had to come back cursing the whole situation and hence decided to wait for the next bill... However, to my surprise, instead of apologizing to the customer for all the inconvenience, they (Mseb) came to my house to cut the electricity even though the fault was at their end, a) there was no reading taken b) they asked us to get the picture of the current reading and stand in a long queue c) their system was down... My question
Is why should they inconvenience us like that... This kind of treatment by mseb is not at all appreciated.

Ulhasnagar 421005