Maharaja Palani — reg online payment issues

I am maharaja palani from tuticorin
On[protected] i pay rs. 751.40 for hpgas booking through online link but when i call my distributor he say amount till this date not reach to our account. But my bank account show amount debit from my account. So where is my amount?
They must clarify my statement and repay amount.
Still i struggle to get gas connection in my home. Why hp provide like this experience their customers? Due to this kind of action hp gas may lost their reputation. I never except from reputed company.
Is it good way approach their customers?
If they not provide online link through sms, i just pay offline mode. This is their mistake.. Need my amount repay to my account.
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    Maharaja Palani
    India
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