Maharashtra Natural Gas [Mngl] — New Connection : Amount debited & successfully transferred to MNGL but payment receipt / confirmation not received from MNGL

Address: Maharashtra Natural Gas Ltd A-Block, Plot No.27, Narveer Tanajiwadi, P.M.P.M.L. Bus Depot Commercial Bldg., 1st Floor, Shivaji Nagar, Pune-411005, MAH

Applicant Name : Vishal Garg
Installation Address : Zinnia B202, Magarpatta, Zinnia, Pune
Complaint no. 1088594
Application date: 12th Feb 2022
Amount Transferred : 6550 Rs via Internet Banking

The bank has confirmed that amount has been successfully transferred to MNGL account on 12 Feb 2022

The amount of Rs 6550 is settled by MNGL from HSBC bank on 14 Feb 2022

The amount was deducted from the bank account also bank confirmed that the amount has been successful transferred & settled by MNGL but after nearly a month I am still not received the payment receipt / confirmation not received from MNGL

The following till now I have shared with the MNGL Customer care till now

1) The successfull bank transfer of 6550 amount receipt from Bank
2) Bank Statement of 8 days (from the date of transfer)
3) Confirmation of the Bank that amount of 6550 has been settled by MNGL

after nearly a month I am still not received the payment receipt / confirmation not received from MNGL

Pl resolve it urgently and I want to escalate it..

thanks & regards
Vishal Garg