| Address: Modinagar Ghaziabad, Uttar Pradesh |
OTF23A001501
Unacceptable Delays and Breach of Trust - Demand for Immediate Resolution
I write to express my profound dissatisfaction and utter dismay regarding the continuous delays and apparent breach of trust in relation to the delivery of the car I booked from your dealership. This correspondence serves as a formal complaint and a demand for an immediate resolution to this unacceptable situation.
It is with great disappointment that I address the repeated revisions of the delivery date for my booked car. Despite the initial understanding that the customer promise delivery date was from 20th May to 19th June 2023, I was informed that it had been revised to 29th June 2023. Yet, to my disbelief, I have now been notified that the delivery date has once again been extended, this time to 22nd July 2023.
This pattern of continuous delays and ever-changing delivery dates raises serious concerns about the integrity and credibility of your dealership. Such conduct is not only a flagrant disregard for the trust I placed in your organization but also an indication of potential fraudulent practices.
I demand an immediate and comprehensive explanation for the repeated and unjustifiable delays, as well as a definitive commitment to a final and non-negotiable delivery date. The protracted timeline has subjected me to undue inconvenience and has compromised my plans, causing substantial frustration and inconvenience.
I firmly insist that you escalate this matter urgently to the highest level of authority @[protected]@shivamahindra.in, @CUSTOMERCARE within your dealership/Mahindra. Immediate and decisive action is necessary to rectify this situation and restore my confidence in your dealership's professionalism and integrity. Failure to address this matter promptly will leave me with no option but to pursue alternative avenues to safeguard my consumer rights.
I expect an unequivocal and unwavering response to this email within the next [appropriate timeframe, e.g., 48 hours]. This response must contain a thorough explanation of the reasons behind the repeated delays, a confirmed final delivery date, and a concrete plan to ensure adherence to the newly established deadline.
Let it be clear that any further delays, lack of transparency, or inadequate response will be deemed as a breach of our agreement and an indication of your dealership's disregard for customer satisfaction. I implore you to treat this matter with the utmost seriousness and urgency it deserves.
This email will be retained as evidence of our correspondence and may be utilized to support any further actions deemed necessary to protect my interests as a customer. I trust that you comprehend the gravity of this situation and will act swiftly to rectify it.
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