Mahindra And Mahindra — Unavailability of spares of KUV100

Address: RZH-176A, Dharampura, Najafgarh, New Delhi-110043

Dear sir,
My car, KUV100 D75 2016 bearing registration no. DL10CG9128 was handed over for 60K paid service at Sri Durga Auto., Rama Road, New Delhi on Friday i.e. 11.02.2022. But due to unavailability of certain spares critically needed for the performance of the vehicle, the said vehicle has been held for last two days at a Mahindra’s authorised workshop where such shortage is not expected within 10 years of launching the Mahindra’s product. It is really surprising that a customer either has to wait over a long period for spare’s arrangements or is bound to take his car without getting the adequate services for which an authorised workshop is visited. Hence, in view of the problem shared as above the Mahindra group is supposed to ensure the availability of all the spares of its products at least upto the date of validity of its products registration. Thanks.