| Address: Ernakulam, Kerala |
My Vehicle loan account No.2974513 dtd 30.12.2013 for Rs.1, 00, 000/- with Mahindra & Mahindra Vazhakkala Kochi Branch, last EMI cleared on November 2014. Several times I had reminded over telephone but the branch insisted to present before them personally for request along with bank statement showing the clearance of EMI & RC book copy. RC copy was sent to them in Jan 2014 itself but they told that it had sent to their HO. I personally met the officials on 09.05.2015 given them the original RC. The learned officials should have accepted an e-mail attaching the RC copy which will definitely serve the purpose and it will help the customer and they have specifically told me that I have to go there again and collect the Form-35 whenever it reaches from their HO. Being an employed person, these procedures definitely resulted difficulties. Till today I have contacted the branch office and got the reply that they are yet to receive courier from H.O.
Hereafter I fear to go for Mahindra Finance. It may please be noted that I have availed vehicle loan from other financiers also, which they have sent Form 35 by registered post on closure.
For grabbing the customer they have posted representatives at the vehicle showroom, but closing the same the officials treat customer as their enemy!!!
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