[Resolved]  Mahindra First Choice [MFCWL] — Car Dealers Complaints

Address: Noida

Hi,

I have purchased a pre-owned vehicle from Mahindra First Choice sales point on date 25-sep-2020. For the last 7-8 days I drove the vehicle locally for around less than 10 KM. Yesterday (on 04-Oct-2020) was my first trip of more than 10 KM towards Kanpur. After driving for around 50 KM in Noida-Agra Expressway the engine got seized and I got stuck in the middle of the expressway with my family.

This is my first car purchase and it's like a dream come true.
After enquiring a lot online and Offline I trusted Mahindra first Choice to buy my dream car. I had paid a premium as compared to the market value of the car but considering it is associated with Mahindra First Choice I was assured that this premium will be paid back in terms of assurance of quality that Mahindra promises in terms of 118 quality inspections before they certify a car.

When i received the delivery of the car I was told Car is serviced, checked, certified so you are going to have a wonderful experience for at least next six months.
Now as the car engine is seized it raises questions on quality and service assurance that Mahindra promises. How a car which is serviced and goes through so many quality checks will not run for even 50 KMs before the engine seized. When I checked the Oil and coolant levels it was all empty. It is hard to believe how a car which was serviced and promised that Oil and coolant levels are up will be emptied in just a total 50 KM run in 8 days without any leak.

I have presented my case with the dealer and he is pulling his hands back, forgetting about all the assurance and quality of service that he was bragging about a week back when he was trying to convince me to buy the car.

It is hurting that a brand like Mahindra First Choice adopts such a poor level of tactics to fool the customer A branch which talks about certification, 118 quality checks and 6 months warranty and can't assure the customer for even 10 days.

I am asking the question below about what wrong I did ?
1. Am I wrong in trusting that Mahindra will do the quality checks for me and as a customer I can blindly trust them ?
2. Am I wrong in paying a premium compared to the market price of the car in expectation of having a peaceful after sales support which Mahindra First Choice promises on certified Cars.

In this digital era instead of taking this matter to social media and putting reputational pressure on the Brand Mahindra, I am writing my concern to you in anticipation that this matter will be heard on priority and will be resolved with an assurance of getting my dream car fixed and restoring my faith in the brand Mahindra again.

Below are the details of my purchase along with a copy of the purchase letter and driving license.

Vehicle Registration Number: DL 10 CA 3931
Buyer Name: Kuldeep Trivedi
Date of Purchase: 25-Sep-2020
Mahindra First Choice Outlet Name: Oskar Autotrade India Pvt Ltd.
Outlet Address: Plot No -62, Sec-16 C Near Sai Mandir, Gaur City, Greater Noida West- 201301
Registration Status: RC transfer under process.
Engine Seize Date: 04-Oct-2020
Total KM Driven from Purchase Date: Approx(80 Km in 8 days)
Total KM Driven on the date of incident : Approx (50KM) on Yamuna Expressway