Mahindra First Choice [MFCWL] — two defective vehicles and falsehood in finance company

Dear team,

Greetings of the day! Hope you are doing well.

I was shown win for 3 vehicles in an auction for manba finance. (One of them was jupiter in blue (Mh 48 bj 7196)

It was written as jupiter zx, however, in actual fact it was jupiter standard.

I had set an auction considering it was zx but later on when i found out that this vehicle wasn't jupiter zx, i requested to cancel on the same day, however, they won't let me cancel as they've sent the report to the manba finance and it cannot be cancelled after the report is sent out - they enunciated.

On the very next day i got approval for 3 vehicles and i was asked to make the payment, however, before making the payment, i got a call from one of your employees not to make payment for one of the vehicles (Mh 02 fc 6163).
Just because it was a good conditioned vehicle it wasn't given out to me and i was forced to make payments for damaged vehicle.

I've attached both the photos which were shown to me and the ones which i've captured.

Note: the photos which were shown to me are watermarked as: autoinspekt

When i asked for the reason, i was told that the owner of the vehicle paid the money and took back the vehicle with him, however, that vehicle wasn't taken by the owner and was given to the other dealer. - this was informed to ediig by manba finance via email.

Then i requested to cancel this jupiter which i won in an auction, however, i was told that this can't be cancelled and this will lead to the cancellation of your id.

Therefore, i made the payment for jupiter, however, the condition of this vehicle was worse than which was shown in the picture. Attached are the pictures for your reference which i clicked after receiving the vehicle.

I request you to please exchange this vehicle for me or at least reduce the amount of sales.

Your immediate response will be much appreciated.
+10 photos
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Mahindra First Choice [MFCWL] customer support has been notified about the posted complaint.
Verified Support
Sep 07, 2020
Mahindra First Choice [MFCWL] Customer Care's response
Dear Sir,

With reference to your query, please find attach terms & condition forwarded to you on mail & on What's app.

Vehicle is suppose to check before bidding on the portal, as per our team update you had not check the vehicle before bidding the same.

All the auction done as per agreed terms & condition.
If you still have any query, please reach out to Mr Atish [protected] or ACHARYA.[protected]@mahindra.com

Thanks & regards
Help Desk
Mahindra First Choice Wheels Ltd

Nov 05, 2020
Updated by A G Motors
For Manba finance, even your own staff are not allowed to inspect so how can customers go and inspect?

You may allow customers to inspect vehicles from other finances, however, for Manba they don't let us inspect. Even when I had requested to inspect one of the vehicle from Manba Finance, I wasn't given any reply for the same by your staff then how come you come up and say that you should have inspected wherein inspection is not allowed for vehicles from Manba finance.

I have attached screen shot from whatsaap conversation for your reference.

 
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