| Address: New Delhi, Delhi |
DEAR SIR/ MADAM
I HAVE MAHINDRA TOURSTER BUS BEARING REG. NO. DL 1VC 1180 WHICH IS UNDER WARRENTY. ONE DAY IN MORNING, THE SELF DID NOT WORK AND THE BUS DID NOT START. I IMMEDIATELY CONTACT CUSOMER CARE, BUT THEY FAIL TO SOLVE THE PROBLEM. I WAS INFORMED THAT A TECHNICIAN WILL VISIT TO CHECK THE BUS. AROUND 1.30 PM A TECHNICIAN CAME TO CHECK THE BUS AND FOUN OUT THAT THE SELF OF THE BUS IS FAULTY. HE SUGGESTED ME TO TAKE THE BUS TO INDRAPRASHTA AUTOMOBILE, SIRASPUR. MY DRIVER TOOK THE BUS TO THE SERVICE CENTRE. AT THE SERVICE CENTRE IT WAS FOUND THAT SOME INTERNAL PART OF THE SELF WAS BROKEN .PEOPLE AT THE SERVICE CENTRE REFUSED TO REPAIR THE SEL[censored]NDER WARRENTY. THEY SAID THAT BROKEN PARTS ARE NOT COVERED UNDER WARRENTY. I HAD TO GET IT REPAIRED FROM OTHER SERVICE CENTRE BY PAYING A HUGE SUM. PL. HELP
REGARDS
SANJAY GAHLOT
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