| Address: 560078 |
| Website: www.makemyglobaltrip.com |
Hi Team,
I had booked a package to Dargeling, Pelling, Gangtok and Kalimpong for 7 days. I had the worst service any company has provided so far.
When I reached Bagdogra airport, I was promised, according to my itinerary that I will get swift desire car or similar for my transport, but turned out I got an almost broken without AC sumo which had at least 5 puncture and almost was on the verge of breaking down.
After the hard journey from Bagdogra to Darjeeling. I see that my rooms were not confirmed in Darjeeling. I stood for 2 hours in the cold outside the hotel, but your people started disconnecting my calls. I literally begged the hotel owner to confirm my booking as it was too late and too cold outside.He took pity on me and provided the room. The rooms provided was very bad and difficult for bachelors to stay also, but I had to stay with family having no other option. Even worse, I had booked for MAP which included both breakfast and dinner. But I never got any breakfast nor dinner throughout my trip for seven days. I had to pay from my pocket even after paying 100% of my package beforehand only.
According to my package toy train ride was supposed to be provided, but the agent Riya and Gaurav kept on promising she will arrange for it before she started ignoring my calls and later I was forced to pay from my pocket.
Next day morning I was supposed to be taken for sightseeing to Tiger Hill, But the cab driver asked for 1500 Rs as make my global trip had not transferred the taxi guys their money. I was forced to pay again.
We were transferred to Pelling again in the worst possible Sumo. There I find out that the room was provided, but again, no food arrangements were made. I had to pay from my pocket again.
The fourth day I was transferred to Kalingpong even though my litenary stated I am supposed to go to Gangtok, as Riya had messed up in booking the hotel rooms due to which I had to travel to West Bengal to Sikkim and again from Sikhim to West Bengal and back to Sikhim wasting almost one and half day in traveling.
In Kalingpong again, I was given a room which was the servant quarters for the hotel employees. The normal room was not confirmed so the hotel owner allowed me to stay in the servant quarters. They had no idea I was coming or any booking was made, hence they could not offer any other room. All because Riya and Gaurav failed to confirm my booking before I reached there even after taking full package amount.
The Next day I was shifted to Gangtok. The real problem started then. Again, no food arranged. The bonus here was they did not arrange the cab also. They asked me to pay 4000 to the cab driver to take me to Natula pass. Even though my package included the cost of the permit and travel to Natula. After that when I asked them to refund my money they canceled my taxi service for next three days. I had to make my own arrangements. I have already complained against RIYA, Gaurav and Make My Global Trip making each of you party in Sikkim tourism department in MG Marg. I have also complained in Bengal tourism department in Kolkata Airport.
Now in Bangalore, I will lodge a complaint against your company and make sure I will get justice from consumer court as I had to pay for everything by myself even after booking and paying the full amount in advance.
I will give you twenty-four hours to reply to this email and provide my refunds as per my lawyer's guidance before filing an FIR and sending a summons so that I can fight for justice if you fail to reimburse my loss.
I really feel bad that you are running a fraud company and looting innocent tourist. Once the tourist makes a full payment you people vanish without receiving their calls and avoiding them totally after you get the amount in hand.
I will post by worst experience with MAKE MY GLOBAL TRIP in as many travel websites possible as I don’t want any other tourist to be cheated by you and your company the way I was cheated.
Karthik
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Company gave all hotel booking clearly and booked Swift Dzire according conversation but on the sport created Swift Dzire cab engine it's natural and company tried to arrange another Swift Dzire but instantly not arranged Swift Dzire so company provided a AC SUMO cab which is very costly but arrange extra amount by company side.
in all hotels online not arrange dinner but arrange breakfast and we informed customer that when they will check-in then company arrange dinner but customer angry when found SUMO instead of SWIFT DZIRE.
basically customer booked package on Rs. 30, 000/- and company has given booking Rs. above Rs. 33, 300/- yet customers disagree and very angry.