[Resolved] Make My Trip — Air pegasus flight cancelled and no refund

kanuksesha

from Delhi, Delhi

Sep 2, 2016

Address: 535002

Hi I have booked an air pegasus flight through make my trip app on 12th of Aug, 2016 from bengaluru to hubli. Flight no OP 111 with pnr no AQTB4M. I am supposed to get full refund of Rs 13015/-. But it has not been settled yet. If I call make my trip they say they haven't received the amount from the airlines. If I call the airlines they just don't answer the call. Should I file a suit now? Pls help me out.

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Oct 6, 2016

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2016

MakeMyTrip India Customer Care's response Dear Kanuksesha

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are working with Air Pegasus's airline regarding refund towards your booking No. NF[protected]. As of now MMT has not got the refund from Air Pegasus's and we are following up with the airline. In some cases Air Pegasus call centre agents have communicated that they have refunded the money to MMT however it is not true. We shall update you once we hear from the Airline team and process refund as soon as we get it from Air Pegasus.

Assuring you best of our services.

Team-MakeMyTrip Care