Make My Trip — Amount deducted without any confirmed ticket

Akash3apr

Oct 29, 2015

Website: www.makemytrip.com

I have booked a ticket from Chennai-Frankfurt (for date 30-Jan) at 3 AM on 29 october for my family with Booking ID - NN[protected]received on my mobile:[protected], and Money is deducted from my axis bank account without confirmation email or Eticket email. The email address used - Mirabelle.[protected]@gmail.com and mobile number:[protected] for this Booking.

I have called makemytrip Customer care and none of their Customer care representative were able to track this transaction with Booking ID, email address or phone number, then finally one of their Customer Representative told me that the ticket is not booked and money will be returned back to my account within 7-10 working days.

Below are the other details for this booking:

Bank’s name: Axis Bank

Amount deducted: Rs. 39896

E-coupon used: AXISIF

Mode of transaction: Axis Bank Debit Card

Please help me in this regard. is this normal behaviour. I need to book the ticket, but I can't book it until makemytrip confirms about this cancelled ticket.

Thanks,
Akash Gupta

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MakeMyTrip India customer support has been notified about the posted complaint.

Oct 29, 2015

Updated by Akash3apr Hi Makemy trip team

I am getting calls from random asking for my Debit card number, card validity date and PIN, etc. people tell me that they are calling from Makemytrip and need these details to return the money.

I am pretty sure, these are fraud calls, could you please able to confirm?

Hi People,

I guess, some other guys should have received such type of calls earlier. Am I right.

Thanks,

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Comments

MakeMyTrip India Customer Care

from Gurgaon, Haryana

Oct 31, 2015

Verified Support

Dear Akash3apr

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care

MakeMyTrip India Customer Care

from Gurgaon, Haryana

Nov 15, 2015

Verified Support

Dear Akash3apr

In reference to your complaint, we have validated your case with our concerned team and found that your amount of Inr 39896/- was debited on 29-Oct-15 but the booking was not confirmed with us. Please be informed that refund for complete amount of Inr 39896/-has been processed from our end on 31-Oct-15 and same should not be reflecting in your bank account.

Assuring you best of our services.

Team-MakeMyTrip Care