[Resolved]  Make My Trip — Bad feedback of hotel in 1508b4s221788

Address: Gurgaon, Haryana
Website: Makemytrip.com

Greetings to Make My Trip, Bad Feed Back of Hotel:[protected],[protected],[protected], Booking ID: IN1508B4S221788 Date of Booking:[protected] Travel Date: 16 Nov. to 22 Nov. Destination : KERALA (7Days 6Night) Agent: Priyanka Duggal, Vishal Sharma I am thankful to MMT for Planning a trip for me. There are certain things which we want to highlight On 18 Nov. 2015 @1.00 pm, we check in Indrapratham House Boat in Alleppey which was suppose to be 5 Beded AC House Boat. The problems which we faced in houseboat are: 1. Room amenities was pathetic, towel- bedsheet was too dirty, bathroom window was broken 2. Food was not upto the mark, chapati was totaly uncooked, they prepared the food atleast 2hour before serving 3. AC not started till 8.45pm 4. Many time we ran out of tab water in house boat 5. No hot water for bathing 6. No extra bed provided We contacted Indrapratham House Boat Managers (Mr. Sudhir & Mr. Sunil), they denied to come to see the real condition of the house boat. We contacted MMT (Mr. Arinder Pal Singh) had a word with Indrapratham House Boat manager, but then also managers denied by saying this is the thing they offer, do what ever you want to do. Moreover its not permitted to run a houseboat at night time, but when we said that we will complaint to MMT for your servies which you have offerred to us, House Boat staff tried to scremed us by starting the house boat @9:15pm I called atleast 15times to Indrapratham House Boat Managers, but they denied to help us or to provided us better service. Mr. Sunil came to visit us at the time of checkout, we forced him to see the real condition. Houseboat was one of the main attraction of our Kerala Trip, but it turns out to be the worst day our life, neither we had proper food nor we had proper place to sleep. We want Make My Trip to refund us the House Boat Charges, as Indrapratham House Boat offered the pathetic services. We even had a conference call with Mr. Sudhir (Manager) & Mr. Arinder Pal Singh (MMT), but on that call Mr. Sudhir was full of arrogance & was not listening to any of our problems Attach are some pictures of Indrapratham House Boat which we board & a copy of Guest Report (Complaint) which we filed to them. We request MMT to take action againt the Indrapratham House Boat as soon as possible & refund us our amount. Please go through the attach file Since last one month my query is unresolved, I have contacted MMT several times & every time I asked to wait for 24hr but non of the MMT executive has got back to me in spiluted time frame. Moreover I am unsatisy with MMT behaviour for this case. Didn't expected this kind of services & response from MMT Here is the list of executive with whom I had conversation in last one month: Joy Paul Hemant Raina Rainu Thakur Piyush Pounikar Amit Patel Vishal Sharma Priyanka Duggal Arinder Pal Singh Prachi Thakur Mohit Sethi I strictly want to know the amount & the time frame in which MMT will refund the amount. Revert as soon as possible Regards, Saurabh Paharia +91-[protected] [protected]@rediffmail.com
Was this information helpful?
No (0)
Yes (0)
Feb 14, 2017
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
 
3 Comments

Comments

Dear Saurabh Paharia

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.


Assuring you best of our services.

Team-MakeMyTrip Care
Good Evening to MMT,


Still the query is unresolved, didn't expected such pathetic services from MMT
Since last 60days I am awaiting a refund.

Revert as soon as possible.
Dear customer

We have reason to believe your concern has been resolved as this concern of your appears to be more than 30 days old.
If just in case your issue still stands unresolved then please let us know, else we are closing this case from our end.

Warm regards
Team-MakeMyTrip Care

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    MakeMyTrip India
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    39%
    Complaints
    8097
    Pending
    0
    Resolved
    3071
    MakeMyTrip India Phone
    +91 12 4289 8747
    +91 12 4462 8747
    +91 12 4462 8765
    MakeMyTrip India Address
    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
    View all MakeMyTrip India contact information

    New Member Registration

    The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

    New Member Registration

    Already a Consumer Complaints member? Log in now
    •            
      or

    New Member Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Consumer Complaints? Register now.
    •            
      or
    Loading, please wait...


    Your password has been sent to the specified email address. Log in

    User Facebook Login

    GDPR