[Resolved]  Make My Trip — Cancellation of air ticket by make my trip

Address: Coimbatore, Tamil Nadu, 642126

Website: make my trip

I have booked the air ticket through make my trip on 26.6.2016 at 7.47 am and i received the booking id no. Nf[protected] and an amount of rs.13852/- is debited from my account. Immediately after 5 minutes ie., at 7.52 am i have received travel insurance certificate from "apollo munich domestic travel insurance". Subsequently they have sent a mail on the same day at 8.31 am informing about the cancellation of my ticket and another mail at 12.48 pm regarding refund of ticket fare. Due to my busy schedule i have not noticed the above mails and in the after noon only i have noticed the mails. Immediately i contacted make my trip through toll free no. And asked the reasons for cancellation and requested them to book the ticket. But the customer care executive informed that the higher officer will call you within 60 minutes and they have not called me. In the mean time the ticket fare is going up and i booked the another ticket on the same day in the after noon for rs.19404/-
and i have incurred a loss of rs.5500/-.
In other sectors like indian railways once the amount deducted, the confirmation ticket will be generated. But in this case they have deducted fare in my account and issued
booking id and air travel certificate and then cancelled the ticket. I request you to consider the issue and adivse the make my trip to pay rs.5500 for the loss.