[Resolved]  Make My Trip — Double payment done for single air ticket

Address: Kapurthala, Punjab, 144628
Website: MAKE MY TRIP

As by first booking of air ticket i d-nf[protected] date[protected] and previously same booking done and sbi payment received but previously ticket not produced. I had complain to customer care representative and she responded that your money by first sbi trasaction is not received by make my trip but still money of rs 3782 is pending-sbi-ref no-nf[protected]c21g0ckqwux8 by vikas sachdeva-[protected]
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Aug 6, 2021
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
 
2 Comments

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Dear Dr.vikas sachdeva

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.


Assuring you best of our services.

Team-MakeMyTrip Care
Dear Dr. Vikas sachdeva,

Greetings of the day,

In reference to your complaint and as per our discussion, please be advised that we have validated your case with our concerned department and found that an amount of Inr 3782/- was charged twice from customer’s account against the same booking id. Now, today we have initiated the refund in customer’s Yes Bank account. The same should reflect in customer’s account within 3-5 working days depending upon your bank processing cycle.

Please revert for any further query or assistance.

Assuring you best of our services.

Team-MakeMyTrip Care

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